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Why can't I place calls using the MoboStation Phone Adapter, when my Internet connection is working? |
The first thing to check is whether or not the "VOIP" service light on the right hand side of the MoboStation Phone Adapter is currently blinking or steady.
If it is blinking, then it means that the Phone Adapter has not been able to establish an Internet connection. In this case, confirm that the connection from the MoboStation to your router is established. After this, pick up a telephone connected to the MoboStation and dial "#888". This code is specific to the MoboStation, and will instruct it to reconnect to the Internet. It should go to online mode within 10 seconds.
If the "VOIP" light is steady, you should check that the phone cord is securely connected between the telephone and the "PHONE" port on the MoboStation Phone Adapter. |
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Why can't I place calls using the MoboStation Phone Adapter or use my Internet connection? |
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Please check the Cable or ADSL modem to see whether it is in "online" mode. You can unplug the modem and then plug it back in order to reset it to get back online. If you still do not have an Internet connection after resetting the Cable or DSL modem, please contact your Internet Service Provider's Technical Support line to solve this issue. |
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Confirm that the "WAN" light is lit up and blinking on the left hand side of the MoboStation Phone Adapter. If it is not, then check each of the network connections: between your router or hub and your Cable or ADSL, and between the router or hub and your MoboStation Phone Adapter. |
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If the "VOIP" light is not lit, then pick up a telephone connected to the MoboStation and dial "#888". This code is specific to the MoboStation, and will instruct it to reconnect to the Internet. It should go to online mode within 10 seconds. If the "VOIP" light is steady, you should check that the phone cord is securely connected between the telephone and the "PHONE" port on the MoboStation Phone Adapter. |
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The phone is only working one way, what is wrong with my setup? |
The MoboStation Phone Adapter is designed to work from behind standard firewall/router setups without any modifications. However, if you have very strict firewall rules, it may be preventing either the incoming or outgoing data from getting through.
You can try following steps to solve this problem: |
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Download and install the latest firmware for your router:
Please visit the manufacturer's web site to locate firmware for your brand and model of router. |
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Complete a factory reset on the router:
Review the router's documentation for the factory reset and be aware that your Internet Service Provider may have special configuration requirements such as a username and password, which you may need to re-configure after the factory reset is performed. |
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Update your firewall/router settings:
Firewall rules that conflict with the ports your MoboStation Phone Adapter uses will prevent access to the service. If you configured port forwarding or other advanced firewall rules that might be conflicting with the MoboStation Phone Adapter, please contact our technical support team for specific instructions on which ports the MoboStation Phone Adapter requires for use. |
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How can I improve sound quality? |
There are several causes of poor voice quality.
The most common is a lack of bandwidth, especially upload bandwidth. If you have one or more computers connected to the In ternet at the same time that you are using the MoboStation VoIP, please make sure that they are not infected with any worms, viruses , spyware or adware that might be using up large amounts of your bandwidth.
Another common cause of large bandwidth usage is Peer-To-Peer (P2P) file-sharing programs, such as BitTorrent, eDonkey and IMesh. If you are using file-sharing programs, you should limit the bandwidth usage (especially upload bandwidth) that the program is allowed to use. Setting the upload bandwidth of the file-sharing program to 80% of your total bandwidth is usually a good place to start. If you are unsure what your upload an d download bandwidths are, please contact your Internet Service Provider, or stop all file-sharing programs and then use an onl ine bandwidth tester.
If it is not one of these two issues, please contact your Internet Service Provider to make sure your Internet connection conditions are currently normal. |
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How can I get further assistance if the FAQ did not solve my problem? |
| Please visit our Contact us page for further assistance. Our technical support team is always happy to help you solve your problem! |
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Why am I unable to place calls, even though I can hear a dial tone? |
Please make sure you are using the full phone number, in one of the following two formats:
For calls to the USA and Canada:  1+(area code) + phone number
For International calls: 011+(country code) + (area code) +phone number |
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FAQ & Supports - TroubleShooting
