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Do you accept methods of payment other than a credit card? |
No. Currently, we only accept MasterCard and Visa as forms of payment.
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How will I be billed when using the MoboStation service? |
MoboStation offers convenient online billing.
you will be charged only when you reload your online account credit.
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Do the MoboStation product and service come with any “Satisfaction Guarantee”? |
Yes. If you are unhappy with MoboStation for any reason, simply cancel the Service subscription before the end of the 14 day Trial Period and return the Equipment within 10 days.
Please read the question below for detailed instructions on cancelling your subscription and returning your MoboStation. |
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What is the cancellation and return policy for the MoboStation? |
When a Customer terminates the Service before the end of the Trial Period, the Equipment must be returned to MoboStation within 10 days from the date of the Termination Notice. If it takes longer than 10 days for the Equipment to be returned, a late fee of $5 per day will be applied, up to a maximum of $90. Returned Equipment must be in the original packaging and in good working condition. If the Equipment is lost, returned incomplete, or returned damaged, then a $90 replacement fee will apply.
The refund will be applied to your credit card within seven (7) days of receiving the MoboStation. |
| If you purchased from a retail store: |
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Return the Equipment, packing slip and receipt in person to the specific retail outlet you purchased it from. |
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You will then receive your full refund or product exchange. |
| If you purchased online: |
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Ship your Equipment, original packaging and receipt to the following address:
Return Department - Primary Communications Inc. 1900 W. Chandler Blvd., Suite #15-374, Chandler, AZ 85224 |
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You are solely responsible for the cost of shipping and any risk of loss while it is in transit. |
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Shipping and handling charges are non-refundable. |
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You will then receive your full refund or product exchange. |
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What if my credit card is declined or is no longer valid? |
| If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately via e-mail or telephone. If we are not able to contact you within a reasonable amount of time or do not receive a response from you, we will suspend your account. You may login to the MoboStation web site at any time to update your credit card information. |
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Will I receive a paper bill? |
| No. MoboStation offers the convenience of online billing. We keep your costs low and functionality high by providing you with online billing. You can always print copies of your bill and keep them for your own records. |
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Who do I call if I have questions regarding my invoice? |
| You may contact our customer service department, Monday to Friday between 9:30am and 6:00 pm (Pacific standard time), at 1-(602)-714-1170. |
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What happens when the calling rates change? |
| MoboStation may at times change the rates for calling certain destinations. You are not locked into these rates, so you will enjoy the benefits any time we lower a cost. Your calls will be billed at the rate that was in affect at the time the calls were placed. The most current calling rates will always be posted on our web site. |
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FAQ & Supports - Billing and payment
